To give your customers the opportunity to use their Eversports profile, you can easily invite them. This gives your customers the opportunity to book and manage courses / places independently.
There are various options here. Either you collectively invite all customers, individual customer groups or individual customers. So that this invitation email does not come as a complete surprise and your customers do not know what it is about, we advise you to inform your customers in advance. For the announcement, for example, a newsletter info, a personal address on site, or an announcement on your own homepage is recommended.
With this invitation email, it is important to know that you do not have to have any legal concerns. The notification is basically to be regarded as an advertising notification. But since you have a legitimate interest in advising your customers about the online reservation, your customers do not have to actively agree to this message. Nevertheless, after receiving the email, your customers have the option to unsubscribe from this type of notifications and would no longer receive them in the future. For this reason, you can also invite them several times.
Now we would like to show you how you can invite your customers
1: Collect all customers or invite individual customer groups
In the customer management click on "more" in the top right and then on "Invite customers together".
In the window that opens you can define the details of your invitation
To invite all customers, select "Invite all customers" in the customer group.
You also have the option to invite different customer groups. All the groups that you have created are listed here.
You will also see three other groups, which are not yet relevant for the first invitation.
Added: The customer has not yet received an invitation
Invited: The customer has already received an invitation email, but has not yet set a password and can be invited again
Accepted: The customer received an invitation and accepted it.
Subject and text are already set by a template, but you are welcome to customize them.
2: Invite a customer individually
You can also invite customers individually, either directly in the customer's creation process, or afterwards.
If you create a new customer, you can create and invite them directly.
If you want to invite a single customer, go to their customer profile and click on "Edit customer" in the top right corner. You will now see a menu field directly below, here you can click on "Invite customer".
Now you can edit the invitation and customize it if necessary.
The invitation email always contains a link that your customer can use to activate his profile quickly and easily. All he has to do is select a password.
In the customer list you can also see the status of your invitation:
Our experience shows that the invitation e-mails can sometimes go under with your customers, so there is the possibility to invite the customers again. Here you can read how to do it.
In order to be able to understand the process of your customer, please have a look at our webinar "Change your perspective - this is how your customers book". Here we show you everything about booking from the perspective of your customers.