The software fee for the Eversports Manager depends on the number of bookings in your studio. All bookings made online and in the Eversports Manager are used as a basis to calculate this number. This includes the booking of:
courts, courses, classes, trainings, camps, events, workshops, educations, video recordings and free trainings.
Depending on the number of bookings, Eversports may perform an upgrade to a higher package or downgrade to a lower package. Bookings are reviewed by Eversports on a regular basis.
If the estimated/selected package does not correspond to the selected package (actual bookings are higher than foreseen in the selected package), the package will be upgraded accordingly. We will inform you about the package change and will implement the price change in the following month.
If you suspect that you need to be downgraded to a lower package due to a lower number of bookings, please contact us at [email protected]. We will review the request as soon as possible and adjust the package for future billing periods if necessary.
The review of the package placements works as follows:
Overview of current packages:
Packages are set from 0-199 bookings (Starter), 200 - 599 (Accelerate) per month etc. at the time of Helpcenter article creation. (Left table)
However, as booking numbers can fluctuate, we only upgrade if the lower border of a higher package is exceeded by a certain percentage. (Right table)
The percentage decreases the longer the manager has been used at the time of the upgrade, as the booking figures are more reliable due to the longer period of use.
For a downgrade to a lower package, the bookings do not have to fall below a certain percentage. For example, for a downgrade from the Accelerate package to the Starter package, it is sufficient that the booking numbers lie at 199 average bookings per month.
Example 1: Upgrade
The ABC studio was charged the first software fee in March. The studio was placed in the Accelerate Package (currently 200-599 bookings per month). When reviewed in December, it has recorded 760 average bookings per month - looking at the first 9 months of use. The studio is informed in December by Eversports about the upgrade to the Professional Package from January onwards. The lower border for the Professional Package is currently 600 average monthly bookings. If the booking average after 9 months had been 700 bookings, there would have been no upgrade, although the number of bookings is 16% higher than foreseen for the Accelerate package. However, an upgrade after 9 months only takes place if the booking average is 20% higher than another package.
Example 2: Downgrade
The XYZ studio received its first software fee invoice in March. The Studio is currently placed in the Accelerate Package (200-599 bookings per month). After seven months (September), the studio contacts us to ask for a review of its package placement. It has averaged 195 bookings per month from March to September. Accordingly, it is thus downgraded to the starter package. From October, the Studio will be charged the lower software price.
Details on the reviewing periods
1.) First review of booking figures - 3 months after the first invoicing of the software fee
Example: The Billing of the software fee started in March. The next three months (March, April, May) are used to calculate the average number of bookings. In June, the bookings are reviewed. If they are at least 40% higher than the lower border of a higher package, you will be informed about the upgrade in June.
The package will be upgraded in July.
2.) Review after 6 months
Example: to calculate the average number of bookings, the next six months (March - August) are used. In September the bookings are reviewed. If they are at least 30% higher than the lower border of a higher package, you will be informed about the upgrade in September. The package will be upgraded from October.
3.) Review after 9 months
Example: to calculate the average number of bookings, the next nine months (March - November) are used. In December, the bookings are reviewed. If they are at least 20% higher than the lower border of a higher package, you will be informed about the upgrade in December. The package will be changed from January.
4.) Review after 12 months
Example: the next 12 months are used to calculate the average number of bookings. In March 2022, the bookings are reviewed. If they are at least 10% higher than the lower border of a higher package, you will be informed about the upgrade in March 2022. The package will be upgraded from April 2022.