As already announced with the Sprint communication last week, there has been a change in the billing of online payment fees since May 2020.
Up to now, the total amount of all online paid bookings was transferred to your Stripe-Wallet and then paid out to your bank account. With the respective monthly statement we have then charged you for the online payment fees incurred.
Since 01.05.2020 the online payment fees are directly deducted and retained with every transaction. This means that only the net amounts are transferred to your stripe wallet or bank account. Fees charged for bookings already paid online will be credited to your account as usual in case of cancellation.
In order to keep the process transparent, we will show the corresponding retained fees in the payout journal separately in the "payout overview". In addition, we will issue two separate bills starting this month:
1. one invoice includes all online payment fees of the previous month. This invoice is no longer payable, as the fees have already been retained.
2. the second invoice includes all other invoice items (e.g. extensions, software fee, etc.) This invoice is to be paid as usual by SEPA Direct Debit / Credit Transfer, as the fees listed therein are not retained.
Cancellations of online payments made before 01.05.2020 will be processed as before with a credit to the collective invoice (see point 2).
In the billing area we have also created a CSV detail export for online paid bookings for a better overview (see below).
The Eversports Team